Where is the store based?

We are based out of Chicago, Illinois.

 How long does Pretty Luxxy Extensions?
With proper care and maintenance our hair can last 3 years or longer.

 

How are orders shipped?
All orders are shipped either  Local Pickup/Delivery, First Class or Priority Mail.

Regular- 3-5 Business Days

Custom Wigs-14 Business Days.

Where can you ship orders?
We have the ability to ship world-wide.

However, we only ship to PayPal confirmed addresses in the case of PayPal based orders. A confirmed address is one that has been established by PayPal as belonging to the PayPal account holder. In most cases, when a buyer's credit card billing and shipping addresses are the same, the address is considered confirmed. We will not accept liability for unconfirmed addresses there will be NO EXCEPTIONS!

 

Can I get a refund?

Pretty Luxxy Extensions only accepts refunds if the items have not been open or used within 5 business days of tracking stating delivered.